pawaPay incident

Performance degradation affecting payment reconciliation

pawaPay experienced a minor incident on April 27, 2026 affecting Payment reconciliation, lasting 2h 39m. The incident has been resolved; the full update timeline is below.

Started: Apr 27, 2026, 08:05 PM UTC
Resolved: Apr 27, 2026, 10:44 PM UTC
Duration: 2h 39m
Detected by Pingoru: Apr 27, 2026, 08:05 PM UTC

Affected components

Payment reconciliation

Update timeline

identified Apr 27, 2026, 08:05 PM UTC

Dear Customer! We are currently experiencing performance degradation in our payment reconciliation engine. Our engineering team is working on resolving the issue. We will keep you updated on this at least once every 60 minutes. Thank you for your understanding.
resolved Apr 27, 2026, 10:44 PM UTC

We are informing you that our systems are up and running again and all services are fully operational. We apologize for the inconvenience caused.