pawaPay incident

Performance degradation affecting Uganda Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on April 26, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 3h 51m. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2026, 10:44 PM UTC
Resolved
Apr 27, 2026, 02:36 AM UTC
Duration
3h 51m
Detected by Pingoru
Apr 26, 2026, 10:44 PM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. identified Apr 26, 2026, 10:44 PM UTC

    We have identified instability in Uganda Airtel services. We have escalated this to the MMO for resolution.

  2. monitoring Apr 26, 2026, 11:23 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Apr 27, 2026, 02:36 AM UTC

    The incident has been resolved. We apologise for the inconvenience.