pawaPay incident

Performance degradation affecting Malawi Airtel services

Resolved after 1 hour 49 minutes, affecting Airtel :: Web Deposit and Airtel :: Payout, on July 1, 2026.

monitoring Jul 01, 2026, 01:40 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 01, 2026, 01:10 AM UTC
Resolved
Jul 01, 2026, 02:59 AM UTC
Duration
1h 49m
Detected by Pingoru
Jul 01, 2026, 01:10 AM UTC

Affected components

Airtel :: Web DepositAirtel :: Payout

Update timeline

  1. investigating Jul 01, 2026, 01:10 AM UTC

    We are experiencing an outage of the Malawi Airtel services. We are investigating the issue.

  2. monitoring Jul 01, 2026, 01:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 01, 2026, 02:59 AM UTC

    The incident has been resolved. We apologise for the inconvenience.

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