pawaPay incident

Performance degradation affecting Zambia Zamtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on June 26, 2026 affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more component, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2026, 11:12 PM UTC
Resolved
Jun 27, 2026, 12:48 AM UTC
Duration
1h 36m
Detected by Pingoru
Jun 26, 2026, 11:12 PM UTC

Affected components

NFS :: Zamtel :: PayoutZamtel :: Web DepositZamtel :: PayoutZamtel :: USSD Deposit

Update timeline

  1. identified Jun 26, 2026, 11:12 PM UTC

    We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.

  2. monitoring Jun 26, 2026, 11:45 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Jun 27, 2026, 12:48 AM UTC

    The incident has been resolved. We apologise for the inconvenience.