pawaPay incident

Performance degradation affecting Uganda MTN services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on June 20, 2026 affecting MTN :: Web Deposit and MTN :: Payout, lasting 3h 27m. The incident has been resolved; the full update timeline is below.

Started
Jun 20, 2026, 05:10 AM UTC
Resolved
Jun 20, 2026, 08:37 AM UTC
Duration
3h 27m
Detected by Pingoru
Jun 20, 2026, 05:10 AM UTC

Affected components

MTN :: Web DepositMTN :: Payout

Update timeline

  1. investigating Jun 20, 2026, 05:10 AM UTC

    We are experiencing degraded performance in the Uganda MTN services. We are investigating the issue.

  2. monitoring Jun 20, 2026, 05:43 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. identified Jun 20, 2026, 06:49 AM UTC

    This is a quick update to announce that we are still experiencing degraded performance in the Uganda MTN services. We are investigating the issue.

  4. monitoring Jun 20, 2026, 07:48 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  5. resolved Jun 20, 2026, 08:37 AM UTC

    This incident has been resolved.