pawaPay incident
Performance degradation affecting Ghana Telecel services
pawaPay experienced a minor incident on June 18, 2026 affecting Telecel :: Web Deposit and Telecel :: USSD deposit and 1 more component, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 18, 2026, 10:37 AM UTC
We have identified instability in Ghana Telecel services. We have escalated this to the MMO for resolution.
- identified Jun 18, 2026, 03:35 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Telecel Ghana deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Jun 19, 2026, 06:00 AM UTC
We are still experiencing degraded performance in our Telecel Ghana deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- monitoring Jun 19, 2026, 03:07 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Jun 19, 2026, 04:22 PM UTC
This incident has been resolved.