pawaPay incident

Performance degradation affecting Zambia Zamtel services

Major Resolved View vendor source →

pawaPay experienced a major incident on June 15, 2026 affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more component, lasting 4h 50m. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2026, 09:33 PM UTC
Resolved
Jun 16, 2026, 02:23 AM UTC
Duration
4h 50m
Detected by Pingoru
Jun 15, 2026, 09:33 PM UTC

Affected components

NFS :: Zamtel :: PayoutZamtel :: Web DepositZamtel :: PayoutZamtel :: USSD Deposit

Update timeline

  1. investigating Jun 15, 2026, 09:33 PM UTC

    We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.

  2. monitoring Jun 15, 2026, 11:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 16, 2026, 02:23 AM UTC

    The incident has been resolved. We apologise for the inconvenience.