pawaPay incident

Performance degradation affecting Zambia Zamtel services

Major Resolved View vendor source →

pawaPay experienced a major incident on June 15, 2026 affecting Zamtel :: Web Deposit and Zamtel :: Payout and 1 more component, lasting 3h 50m. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2026, 03:57 PM UTC
Resolved
Jun 15, 2026, 07:47 PM UTC
Duration
3h 50m
Detected by Pingoru
Jun 15, 2026, 03:57 PM UTC

Affected components

Zamtel :: Web DepositZamtel :: PayoutZamtel :: USSD Deposit

Update timeline

  1. identified Jun 15, 2026, 03:57 PM UTC

    We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.

  2. monitoring Jun 15, 2026, 06:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 15, 2026, 07:47 PM UTC

    This incident has been resolved.