pawaPay incident

Performance degradation affecting Ghana Telecel services

Major Resolved View vendor source →

pawaPay experienced a major incident on June 13, 2026 affecting Telecel :: Web Deposit and Telecel :: USSD deposit and 1 more component, lasting 4h 21m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2026, 05:59 PM UTC
Resolved
Jun 13, 2026, 10:21 PM UTC
Duration
4h 21m
Detected by Pingoru
Jun 13, 2026, 05:59 PM UTC

Affected components

Telecel :: Web DepositTelecel :: USSD depositTelecel :: Payout

Update timeline

  1. investigating Jun 13, 2026, 05:59 PM UTC

    We are experiencing degraded performance in the Ghana Telecel services. We are investigating the issue.

  2. investigating Jun 13, 2026, 06:29 PM UTC

    We are experiencing degraded performance in the Ghana Telecel services. We are investigating the issue.

  3. monitoring Jun 13, 2026, 08:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Jun 13, 2026, 08:21 PM UTC

    We are experiencing degraded performance in the Ghana Telecel services. We are investigating the issue.

  5. monitoring Jun 13, 2026, 09:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jun 13, 2026, 10:21 PM UTC

    The incident has been resolved. We apologise for the inconvenience.