pawaPay incident

Performance degradation affecting Zambia Zamtel services

Major Resolved View vendor source →

pawaPay experienced a major incident on June 13, 2026 affecting Zamtel :: Web Deposit and Zamtel :: Payout and 1 more component, lasting 10h 57m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2026, 01:50 PM UTC
Resolved
Jun 14, 2026, 12:47 AM UTC
Duration
10h 57m
Detected by Pingoru
Jun 13, 2026, 01:50 PM UTC

Affected components

Zamtel :: Web DepositZamtel :: PayoutZamtel :: USSD Deposit

Update timeline

  1. identified Jun 13, 2026, 01:50 PM UTC

    We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.

  2. monitoring Jun 13, 2026, 04:35 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Jun 14, 2026, 12:47 AM UTC

    This incident has been resolved.