pawaPay incident

Performance degradation affecting Ghana MTN services

Major Resolved View vendor source →

pawaPay experienced a major incident on June 13, 2026 affecting MTN :: Web Deposit and MTN :: Payout, lasting 9h 48m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2026, 11:38 AM UTC
Resolved
Jun 13, 2026, 09:26 PM UTC
Duration
9h 48m
Detected by Pingoru
Jun 13, 2026, 11:38 AM UTC

Affected components

MTN :: Web DepositMTN :: Payout

Update timeline

  1. investigating Jun 13, 2026, 11:38 AM UTC

    We are experiencing an outage in the Ghana MTN services. We are investigating the issue.

  2. identified Jun 13, 2026, 03:30 PM UTC

    We are still experiencing an outage in our Ghana MTN deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  3. monitoring Jun 13, 2026, 07:14 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  4. resolved Jun 13, 2026, 09:26 PM UTC

    The incident has been resolved. We apologise for the inconvenience.