pawaPay incident

Performance degradation affecting Uganda Airtel services

Major Resolved View vendor source →

pawaPay experienced a major incident on June 12, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2026, 10:06 PM UTC
Resolved
Jun 12, 2026, 11:41 PM UTC
Duration
1h 35m
Detected by Pingoru
Jun 12, 2026, 10:06 PM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. investigating Jun 12, 2026, 10:06 PM UTC

    We are experiencing an outage of the Uganda Airtel services. We are investigating the issue.

  2. monitoring Jun 12, 2026, 11:05 PM UTC

    A fix has been deployed by Uganda Airtel. We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Jun 12, 2026, 11:41 PM UTC

    The incident has been resolved. We apologise for the inconvenience.