pawaPay incident

Performance degradation affecting Tanzania Halotel services

Major Resolved View vendor source →

pawaPay experienced a major incident on June 4, 2026 affecting Halotel :: Web Deposit and Halotel :: USSD Deposit and 1 more component, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2026, 05:31 PM UTC
Resolved
Jun 04, 2026, 09:14 PM UTC
Duration
3h 42m
Detected by Pingoru
Jun 04, 2026, 05:31 PM UTC

Affected components

Halotel :: Web DepositHalotel :: USSD DepositHalotel :: Payout

Update timeline

  1. identified Jun 04, 2026, 05:31 PM UTC

    We have identified instability in Tanzania Halotel services. We have escalated this to the MMO for resolution.

  2. identified Jun 04, 2026, 05:42 PM UTC

    This is a quick update to inform you that we are experiencing degraded performance in our Tanzania Halotel web deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  3. monitoring Jun 04, 2026, 07:04 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  4. resolved Jun 04, 2026, 09:14 PM UTC

    This incident has been resolved.