pawaPay incident

Performance degradation affecting Tanzania Halotel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on June 3, 2026 affecting Halotel :: Web Deposit and Halotel :: USSD Deposit, lasting 5h 27m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2026, 03:10 PM UTC
Resolved
Jun 03, 2026, 08:38 PM UTC
Duration
5h 27m
Detected by Pingoru
Jun 03, 2026, 03:10 PM UTC

Affected components

Halotel :: Web DepositHalotel :: USSD Deposit

Update timeline

  1. investigating Jun 03, 2026, 03:10 PM UTC

    We are experiencing an outage of the Tanzania Halotel services. We are investigating the issue.

  2. investigating Jun 03, 2026, 04:01 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 03, 2026, 07:10 PM UTC

    A fix has been deployed by Tanzania Halotel. We are seeing improvements in success rates and will continue monitoring the incident.

  4. resolved Jun 03, 2026, 08:38 PM UTC

    The incident has been resolved. We apologise for the inconvenience.