pawaPay incident

Performance degradation affecting Zambia Zamtel services

Major Resolved View vendor source →

pawaPay experienced a major incident on April 24, 2026 affecting NFS :: Zamtel :: Payout, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 05:39 AM UTC
Resolved
Apr 24, 2026, 09:22 AM UTC
Duration
3h 42m
Detected by Pingoru
Apr 24, 2026, 05:39 AM UTC

Affected components

NFS :: Zamtel :: Payout

Update timeline

  1. identified Apr 24, 2026, 05:39 AM UTC

    We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.

  2. monitoring Apr 24, 2026, 08:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 24, 2026, 09:22 AM UTC

    This incident has been resolved.