pawaPay incident
Performance degradation affecting Zambia Zamtel services
Resolved after 21 hours 1 minute, affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more, on April 23, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- identified Apr 23, 2026, 06:21 AM UTC
We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
- monitoring Apr 23, 2026, 11:54 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- identified Apr 23, 2026, 03:04 PM UTC
This is a quick update to inform you that we are still experiencing instabilities in our Zambia Zamtel NFS payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Apr 23, 2026, 06:25 PM UTC
We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
- monitoring Apr 24, 2026, 02:13 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Apr 24, 2026, 03:22 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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