pawaPay incident

Performance degradation affecting Zambia Zamtel services

Major Resolved View vendor source →

pawaPay experienced a major incident on May 29, 2026 affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more component, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2026, 09:31 PM UTC
Resolved
May 30, 2026, 12:44 AM UTC
Duration
3h 13m
Detected by Pingoru
May 29, 2026, 09:31 PM UTC

Affected components

NFS :: Zamtel :: PayoutZamtel :: Web DepositZamtel :: PayoutZamtel :: USSD Deposit

Update timeline

  1. investigating May 29, 2026, 09:31 PM UTC

    We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.

  2. monitoring May 29, 2026, 10:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 30, 2026, 12:44 AM UTC

    This incident has been resolved.