pawaPay incident

Performance degradation affecting Uganda MTN services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on May 29, 2026 affecting MTN :: Web Deposit and MTN :: USSD Deposit and 1 more component, lasting 8h 28m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2026, 05:36 PM UTC
Resolved
May 30, 2026, 02:05 AM UTC
Duration
8h 28m
Detected by Pingoru
May 29, 2026, 05:36 PM UTC

Affected components

MTN :: Web DepositMTN :: USSD DepositMTN :: Payout

Update timeline

  1. investigating May 29, 2026, 05:36 PM UTC

    We are experiencing degraded performance in the Uganda MTN services. We are investigating the issue.

  2. monitoring May 30, 2026, 12:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 30, 2026, 02:05 AM UTC

    The incident has been resolved. We apologise for the inconvenience.