pawaPay incident
Performance degradation affecting Sierra Leone Orange services
Resolved after 1 day 15 hours, affecting Orange :: Web Deposit and Orange :: Payout, on May 21, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- investigating May 21, 2026, 10:09 PM UTC
We are experiencing an outage of the Sierra Leone Orange services. We are investigating the issue.
- identified May 22, 2026, 06:17 AM UTC
This is a quick update to inform you that we are still experiencing an outage in our Orange Sierra Leone deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring May 22, 2026, 06:36 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- investigating May 22, 2026, 08:21 AM UTC
We are experiencing degraded performance in the Sierra Leone Orange services. We are investigating the issue.
- investigating May 22, 2026, 08:57 AM UTC
This is a quick update to inform you that we are experiencing an outage in our Orange Sierra Leone deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring May 22, 2026, 11:02 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- monitoring May 22, 2026, 11:39 AM UTC
We are experiencing degraded performance in the Sierra Leone Orange services. We are investigating the issue.
- monitoring May 22, 2026, 12:09 PM UTC
This is a quick update to inform you that we are experiencing a degraded performance in our Orange Sierra Leone deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring May 22, 2026, 12:18 PM UTC
This is a quick update to inform you that we are experiencing a degraded performance/outage in our Orange Sierra Leone deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring May 22, 2026, 04:51 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- monitoring May 22, 2026, 07:07 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- monitoring May 22, 2026, 07:42 PM UTC
We are experiencing degraded performance in the Sierra Leone Orange services. We are investigating the issue.
- monitoring May 22, 2026, 08:23 PM UTC
We are experiencing degraded performance in the Sierra Leone Orange services. We are investigating the issue.
- monitoring May 23, 2026, 12:41 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved May 23, 2026, 01:38 PM UTC
The incident has been resolved. We apologise for the inconvenience.
Your product runs on more than pawaPay
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services