pawaPay incident

Performance degradation affecting Uganda Airtel services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on April 22, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2026, 10:18 PM UTC
Resolved
Apr 23, 2026, 12:16 AM UTC
Duration
1h 58m
Detected by Pingoru
Apr 22, 2026, 10:18 PM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. investigating Apr 22, 2026, 10:18 PM UTC

    We are experiencing degraded performance in the Uganda Airtel services. We are investigating the issue.

  2. monitoring Apr 22, 2026, 11:37 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Apr 23, 2026, 12:16 AM UTC

    The incident has been resolved. We apologise for the inconvenience.