pawaPay incident

Performance degradation affecting Uganda Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on April 14, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 10:42 PM UTC
Resolved
Apr 15, 2026, 12:54 AM UTC
Duration
2h 12m
Detected by Pingoru
Apr 14, 2026, 10:42 PM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. identified Apr 14, 2026, 10:42 PM UTC

    We have identified instability in Uganda Airtel services. We have escalated this to the MMO for resolution.

  2. monitoring Apr 15, 2026, 12:25 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Apr 15, 2026, 12:54 AM UTC

    The incident has been resolved. We apologise for the inconvenience.