pawaPay incident

Performance degradation affecting MTN CIV services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on April 15, 2026 affecting MTN :: Web Deposit and MTN :: Payout, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 01:25 PM UTC
Resolved
Apr 15, 2026, 03:03 PM UTC
Duration
1h 37m
Detected by Pingoru
Apr 15, 2026, 01:25 PM UTC

Affected components

MTN :: Web DepositMTN :: Payout

Update timeline

  1. investigating Apr 15, 2026, 01:25 PM UTC

    We are experiencing an outage of the CIV MTN services. We are investigating the issue.

  2. monitoring Apr 15, 2026, 02:11 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Apr 15, 2026, 03:03 PM UTC

    The incident has been resolved. We apologise for the inconvenience.