pawaPay incident

Performance degradation affecting Tanzania Halotel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on April 15, 2026 affecting Halotel :: Web Deposit and Halotel :: USSD Deposit and 1 more component, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 11:52 PM UTC
Resolved
Apr 16, 2026, 02:13 AM UTC
Duration
2h 21m
Detected by Pingoru
Apr 15, 2026, 11:52 PM UTC

Affected components

Halotel :: Web DepositHalotel :: USSD DepositHalotel :: Payout

Update timeline

  1. investigating Apr 15, 2026, 11:52 PM UTC

    We are experiencing an outage of the Tanzania Halotel services. We are investigating the issue.

  2. monitoring Apr 16, 2026, 01:23 AM UTC

    A fix has been deployed by Tanzania Halotel. We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Apr 16, 2026, 02:13 AM UTC

    The incident has been resolved. We apologise for the inconvenience.