pawaPay incident

Performance degradation affecting Zambia Airtel services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on April 16, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 5h 39m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 01:11 PM UTC
Resolved
Apr 16, 2026, 06:51 PM UTC
Duration
5h 39m
Detected by Pingoru
Apr 16, 2026, 01:11 PM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. identified Apr 16, 2026, 01:11 PM UTC

    We have identified instability in Zambia Airtel services. We have escalated this to the MNO for resolution.

  2. monitoring Apr 16, 2026, 02:58 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Apr 16, 2026, 06:51 PM UTC

    The incident has been resolved. We apologise for the inconvenience.