pawaPay incident

Performance degradation affecting MTN OpenAPI services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on April 16, 2026 affecting MTN :: Web Deposit and MTN :: Payout and 1 more component, lasting 5h 9m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 09:11 PM UTC
Resolved
Apr 17, 2026, 02:20 AM UTC
Duration
5h 9m
Detected by Pingoru
Apr 16, 2026, 09:11 PM UTC

Affected components

MTN :: Web DepositMTN :: PayoutMTN :: Web DepositMTN :: Web DepositMTN :: PayoutMTN :: Web DepositMTN :: PayoutMTN :: PayoutMTN :: Web DepositMTN :: Payout

Update timeline

  1. investigating Apr 16, 2026, 09:11 PM UTC

    We are experiencing degraded performance in MTN OpenAPI services. We are investigating the issue.

  2. investigating Apr 16, 2026, 09:17 PM UTC

    We are experiencing degraded performance in MTN OpenAPI services. We are investigating the issue.

  3. investigating Apr 16, 2026, 09:26 PM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in MTN OpenAPI services. We are investigating the issue.

  4. investigating Apr 16, 2026, 10:10 PM UTC

    We are continuing to investigate this issue.

  5. identified Apr 16, 2026, 11:22 PM UTC

    Unfortunately we are experiencing an outage in our MTN OpenAPI deposit and payout gateways. MTN is still working on restoring their services but have not given us an ETA for a resolution. We'll provide an update as soon as possible. Thank you for your patience.

  6. monitoring Apr 17, 2026, 01:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Apr 17, 2026, 02:20 AM UTC

    The incident has been resolved. We apologise for the inconvenience.