pawaPay incident

Performance degradation affecting Tanzania Halotel services

Critical Resolved View vendor source →
Started
Apr 17, 2026, 11:49 PM UTC
Resolved
Apr 18, 2026, 02:49 AM UTC
Duration
2h 59m
Detected by Pingoru
Apr 17, 2026, 11:49 PM UTC

Affected components

Halotel :: Web DepositHalotel :: USSD DepositHalotel :: Payout

Update timeline

  1. identified Apr 17, 2026, 11:49 PM UTC

    We have identified instability in Tanzania Halotel services. We have escalated this to the MMO for resolution.

  2. monitoring Apr 18, 2026, 01:58 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Apr 18, 2026, 02:49 AM UTC

    The incident has been resolved. We apologise for the inconvenience.

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