pawaPay incident

Performance degradation affecting Cameroon MTN services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on April 20, 2026 affecting MTN :: Web Deposit and MTN :: Payout and 1 more component, lasting 17h 38m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 04:18 PM UTC
Resolved
Apr 21, 2026, 09:57 AM UTC
Duration
17h 38m
Detected by Pingoru
Apr 20, 2026, 04:18 PM UTC

Affected components

MTN :: Web DepositMTN :: PayoutMTN :: Betting :: Web DepositMTN :: Betting :: Payout

Update timeline

  1. identified Apr 20, 2026, 04:18 PM UTC

    We have identified instability in Cameroon MTN services. We have escalated this to the MMO for resolution.

  2. identified Apr 20, 2026, 06:32 PM UTC

    We have identified instability in Cameroon MTN services. We have escalated this to the MMO for resolution.

  3. monitoring Apr 20, 2026, 11:52 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  4. investigating Apr 21, 2026, 07:11 AM UTC

    All MMO services verified to be operational.

  5. identified Apr 21, 2026, 08:29 AM UTC

    We have identified instability in Cameroon MTN services. We have escalated this to the MMO for resolution.

  6. monitoring Apr 21, 2026, 09:13 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  7. resolved Apr 21, 2026, 09:57 AM UTC

    The incident has been resolved. We apologise for the inconvenience.