pawaPay incident
System outage affecting internal tools and all gateways
pawaPay experienced a major incident on May 17, 2026 affecting PawaPay Merchant API and PawaPay Dashboard and 1 more component, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 17, 2026, 03:23 PM UTC
Dear Customer! We are currently experiencing an outage in our internal systems which affects processing transactions in all gateways. Our engineering team is working on resolving the issue. We will keep you updated on this at least once every 60 minutes. Thank you for your understanding.
- monitoring May 17, 2026, 03:56 PM UTC
We are pleased to inform you that our engineering team has deployed a fix and we are currently monitoring our systems for results. Reconciliation processes are still experiencing delays, but we expect these to be resolved within the next 30 minutes. Thank you for your patience.
- resolved May 17, 2026, 04:19 PM UTC
We are informing you that our systems are up and running again and all services are fully operational. In case you should encounter any further problems, please do not hesitate to contact our support team. We apologize for the inconvenience caused.