pawaPay incident

Performance degradation affecting DRC Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on May 17, 2026 affecting Airtel :: Web Deposit and Airtel :: Payout, lasting 6h 22m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2026, 12:13 AM UTC
Resolved
May 17, 2026, 06:35 AM UTC
Duration
6h 22m
Detected by Pingoru
May 17, 2026, 12:13 AM UTC

Affected components

Airtel :: Web DepositAirtel :: Payout

Update timeline

  1. identified May 17, 2026, 12:13 AM UTC

    We have identified instability in DRC Airtel services. We have escalated this to the MMO for resolution.

  2. monitoring May 17, 2026, 03:50 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved May 17, 2026, 06:35 AM UTC

    The incident has been resolved. We apologise for the inconvenience.