pawaPay incident

Performance degradation affecting Malawi Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on May 16, 2026 affecting Airtel :: Web Deposit and Airtel :: Payout, lasting 5h 56m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2026, 12:06 AM UTC
Resolved
May 16, 2026, 06:02 AM UTC
Duration
5h 56m
Detected by Pingoru
May 16, 2026, 12:06 AM UTC

Affected components

Airtel :: Web DepositAirtel :: Payout

Update timeline

  1. identified May 16, 2026, 12:06 AM UTC

    We have identified instability in Malawi Airtel services. We have escalated this to the MMO for resolution.

  2. monitoring May 16, 2026, 03:19 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved May 16, 2026, 06:02 AM UTC

    This incident has been resolved.