pawaPay incident

Performance degradation affecting Zambia Zamtel services

Major Resolved View vendor source →

pawaPay experienced a major incident on May 15, 2026 affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more component, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2026, 08:26 PM UTC
Resolved
May 15, 2026, 10:07 PM UTC
Duration
1h 40m
Detected by Pingoru
May 15, 2026, 08:26 PM UTC

Affected components

NFS :: Zamtel :: PayoutZamtel :: Web DepositZamtel :: USSD Deposit

Update timeline

  1. identified May 15, 2026, 08:26 PM UTC

    We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.