pawaPay incident

Performance degradation affecting Zambia MTN services

Major Resolved View vendor source →

pawaPay experienced a major incident on May 15, 2026 affecting MTN :: Web Deposit and MTN :: Payout, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2026, 12:57 AM UTC
Resolved
May 15, 2026, 01:57 AM UTC
Duration
59m
Detected by Pingoru
May 15, 2026, 12:57 AM UTC

Affected components

MTN :: Web DepositMTN :: Payout

Update timeline

  1. identified May 15, 2026, 12:57 AM UTC

    We have identified instability in Zambia MTN services. We have escalated this to the MNO for resolution.

  2. monitoring May 15, 2026, 01:22 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved May 15, 2026, 01:57 AM UTC

    The incident has been resolved. We apologise for the inconvenience.