pawaPay incident

Performance degradation affecting Lesotho M-Pesa services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on May 13, 2026 affecting M-Pesa :: Web Deposit and M-Pesa :: Payout, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 11:21 PM UTC
Resolved
May 14, 2026, 12:24 AM UTC
Duration
1h 3m
Detected by Pingoru
May 13, 2026, 11:21 PM UTC

Affected components

M-Pesa :: Web DepositM-Pesa :: Payout

Update timeline

  1. investigating May 13, 2026, 11:21 PM UTC

    We are experiencing an outage of the Lesotho M-Pesa services. We are investigating the issue.

  2. monitoring May 13, 2026, 11:59 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved May 14, 2026, 12:24 AM UTC

    The incident has been resolved. We apologise for the inconvenience.