pawaPay incident

Performance degradation affecting Tanzania Halotel services

Critical Resolved View vendor source →
Started
Apr 20, 2026, 11:59 PM UTC
Resolved
Apr 21, 2026, 05:01 AM UTC
Duration
5h 1m
Detected by Pingoru
Apr 20, 2026, 11:59 PM UTC

Affected components

Halotel :: Web DepositHalotel :: USSD DepositHalotel :: Payout

Update timeline

  1. investigating Apr 20, 2026, 11:59 PM UTC

    We are experiencing an outage of the Tanzania Halotel services. We are investigating the issue.

  2. monitoring Apr 21, 2026, 03:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 21, 2026, 05:01 AM UTC

    The incident has been resolved. We apologise for the inconvenience.

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