pawaPay incident

Performance degradation affecting DRC Orange services

Ongoing since 08:58 AM UTC, affecting Orange :: Web Deposit and Orange :: Payout.

identified Nov 04, 2026, 04:41 PM UTC

This is a quick update to inform you that we are still experiencing degraded performance in our Orange DRC deposit and payout gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

Started
Nov 04, 2026, 08:58 AM UTC
Resolved
Ongoing
Duration
● 9h 11m
Detected by Pingoru
Nov 04, 2026, 08:58 AM UTC

Affected components

Orange :: Web DepositOrange :: Payout

Update timeline

  1. identified Nov 04, 2026, 08:58 AM UTC

    We have identified instability in DRC Orange services. We have escalated this to Orange for resolution.

  2. identified Nov 04, 2026, 04:41 PM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Orange DRC deposit and payout gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

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