pawaPay incident
Performance degradation affecting Kenya M-Pesa services
Ongoing since 11:12 AM UTC, affecting M-Pesa :: Web Deposit and M-Pesa :: USSD Deposit.
This is a quick update to inform you that we are still experiencing an outage in our Mpesa Kenya deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Affected components
Update timeline
- identified Nov 04, 2026, 11:12 AM UTC
We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.
- monitoring Nov 04, 2026, 11:47 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- monitoring Nov 04, 2026, 12:00 PM UTC
This is a quick update to inform you that we are still experiencing an outage in our Mpesa Kenya deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
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