pawaPay incident

Performance degradation affecting Ghana Telecel services

Ongoing since 02:49 PM UTC, affecting Telecel :: Web Deposit and Telecel :: USSD deposit and 1 more.

monitoring Nov 02, 2026, 07:18 PM UTC

A fix has been deployed by Ghana Telecel. We are seeing improvements in success rates and will continue monitoring the incident.

Started
Nov 02, 2026, 02:49 PM UTC
Resolved
Ongoing
Duration
● 4h 57m
Detected by Pingoru
Nov 02, 2026, 02:49 PM UTC

Affected components

Telecel :: Web DepositTelecel :: USSD depositTelecel :: Payout

Update timeline

  1. identified Nov 02, 2026, 02:49 PM UTC

    We have identified instability in Ghana Telecel services. We have escalated this to the Telecel for resolution.

  2. identified Nov 02, 2026, 06:12 PM UTC

    This is a quick update to inform you that we are still experiencing an outage in our Telecel Ghana deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  3. monitoring Nov 02, 2026, 07:18 PM UTC

    A fix has been deployed by Ghana Telecel. We are seeing improvements in success rates and will continue monitoring the incident.

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