pawaPay incident

Performance degradation affecting Airtel Malawi MMO services

Resolved after 1 hour 55 minutes, affecting Airtel :: Web Deposit and Airtel :: Payout, on October 18, 2026.

monitoring Oct 18, 2026, 06:33 PM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started
Oct 18, 2026, 05:49 PM UTC
Resolved
Oct 18, 2026, 07:45 PM UTC
Duration
1h 55m
Detected by Pingoru
Oct 18, 2026, 05:49 PM UTC

Affected components

Airtel :: Web DepositAirtel :: Payout

Update timeline

  1. identified Oct 18, 2026, 05:49 PM UTC

    We have identified instability in Malawi Airtel services. We have escalated this to the MMO for resolution.

  2. monitoring Oct 18, 2026, 06:33 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Oct 18, 2026, 07:45 PM UTC

    The incident has been resolved. We apologise for the inconvenience.

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