Resolved after 1 day 1 hour, affecting Orange :: Web Deposit and Orange :: Payout, on October 17, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- investigating Oct 17, 2026, 11:32 AM UTC
We are experiencing degraded performance in the DRC Orange services. We are investigating the issue.
- investigating Oct 17, 2026, 06:06 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Orange DRC gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- investigating Oct 18, 2026, 12:03 AM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Orange DRC gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Oct 18, 2026, 11:35 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 18, 2026, 12:52 PM UTC
The incident has been resolved. We apologise for the inconvenience.
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