pawaPay incident

Performance degradation affecting DRC Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on October 15, 2026 affecting Airtel :: Web Deposit and Airtel :: Payout, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2026, 11:26 PM UTC
Resolved
Oct 16, 2026, 02:22 AM UTC
Duration
2h 55m
Detected by Pingoru
Oct 15, 2026, 11:26 PM UTC

Affected components

Airtel :: Web DepositAirtel :: Payout

Update timeline

  1. identified Oct 15, 2026, 11:26 PM UTC

    We have identified instability in DRC Airtel services. We have escalated this to the MMO for resolution.

  2. monitoring Oct 16, 2026, 01:40 AM UTC

    A fix has been deployed by DRC Airtel. We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Oct 16, 2026, 02:22 AM UTC

    The incident has been resolved. We apologise for the inconvenience.