pawaPay incident

Performance degradation affecting Mali Moov/Orange/Wave services

Resolved after 2 hours 58 minutes, affecting Moov :: Web deposit and Moov :: Payout and 1 more, on October 14, 2026.

monitoring Oct 14, 2026, 06:04 AM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started
Oct 14, 2026, 03:41 AM UTC
Resolved
Oct 14, 2026, 06:40 AM UTC
Duration
2h 58m
Detected by Pingoru
Oct 14, 2026, 03:41 AM UTC

Affected components

Moov :: Web depositMoov :: PayoutOrange :: Web depositOrange :: PayoutWave :: Web depositWave :: Payout

Update timeline

  1. identified Oct 14, 2026, 03:41 AM UTC

    We have identified instability in Mali Moov/Orange/Wave services. We have escalated this to the MMO for resolution.

  2. monitoring Oct 14, 2026, 06:04 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Oct 14, 2026, 06:40 AM UTC

    The incident has been resolved. We apologise for the inconvenience.

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