pawaPay incident

Performance degradation affecting Ghana Telecel services

Resolved after 2 hours 12 minutes, affecting Telecel :: Web Deposit and Telecel :: Payout, on October 13, 2026.

monitoring Oct 13, 2026, 08:16 PM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started
Oct 13, 2026, 07:05 PM UTC
Resolved
Oct 13, 2026, 09:17 PM UTC
Duration
2h 12m
Detected by Pingoru
Oct 13, 2026, 07:05 PM UTC

Affected components

Telecel :: Web DepositTelecel :: Payout

Update timeline

  1. identified Oct 13, 2026, 07:05 PM UTC

    We have identified instability in Ghana Telecel services. We have escalated this to the MMO for resolution.

  2. monitoring Oct 13, 2026, 08:16 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Oct 13, 2026, 09:17 PM UTC

    The incident has been resolved. We apologise for the inconvenience.

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