pawaPay incident

Performance degradation affecting Ghana Telecel services

Resolved after 2 hours 22 minutes, affecting Telecel :: Web Deposit and Telecel :: Payout, on October 12, 2026.

monitoring Oct 12, 2026, 12:27 PM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started
Oct 12, 2026, 12:11 PM UTC
Resolved
Oct 12, 2026, 02:34 PM UTC
Duration
2h 22m
Detected by Pingoru
Oct 12, 2026, 12:11 PM UTC

Affected components

Telecel :: Web DepositTelecel :: Payout

Update timeline

  1. investigating Oct 12, 2026, 12:11 PM UTC

    We are experiencing an outage of the Ghana Telecel services. We are investigating the issue.

  2. monitoring Oct 12, 2026, 12:27 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Oct 12, 2026, 02:34 PM UTC

    The incident has been resolved. We apologise for the inconvenience.

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