pawaPay incident
Performance degradation affecting DRC Airtel services
Resolved after 4 hours 4 minutes, affecting Airtel :: Web Deposit and Airtel :: Payout, on October 10, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- investigating Oct 10, 2026, 11:44 PM UTC
We are experiencing an outage of the DRC Airtel services. We are investigating the issue.
- monitoring Oct 11, 2026, 12:34 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- identified Oct 11, 2026, 01:36 AM UTC
We have identified instability in DRC Airtel services. We have escalated this to the MMO for resolution.
- monitoring Oct 11, 2026, 03:07 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 11, 2026, 03:49 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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