pawaPay incident
Performance degradation affecting Zambia Zamtel NFS services
Resolved after 12 hours 23 minutes, affecting NFS :: Zamtel :: Payout, on October 9, 2026.
A fix has been deployed by Zambia Zamtel. We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- identified Oct 09, 2026, 08:03 PM UTC
We have identified instability in Zambia Zamtel NFS services. We have escalated this to the MNO for resolution.
- identified Oct 10, 2026, 01:09 AM UTC
This is a quick update to inform you that we are still experiencing an outage in our Zamtel Zambia NFS payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Oct 10, 2026, 07:00 AM UTC
A fix has been deployed by Zambia Zamtel. We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 10, 2026, 08:26 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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