pawaPay incident

Performance degradation affecting Uganda Airtel services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on April 20, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 09:57 AM UTC
Resolved
Apr 20, 2026, 12:09 PM UTC
Duration
2h 11m
Detected by Pingoru
Apr 20, 2026, 09:57 AM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. investigating Apr 20, 2026, 09:57 AM UTC

    We are experiencing degraded performance in the Uganda Airtel services. We are investigating the issue.

  2. monitoring Apr 20, 2026, 11:08 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Apr 20, 2026, 12:09 PM UTC

    This incident has been resolved.