pawaPay incident
Performance degradation affecting DRC Orange services
Resolved after 1 day 3 hours, affecting Orange :: Web Deposit and Orange :: Payout, on October 3, 2026.
A fix has been deployed by DRC Orange. We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- identified Oct 03, 2026, 11:38 AM UTC
We have identified instability in DRC Orange services. We have escalated this to the MMO for resolution.
- identified Oct 04, 2026, 12:21 AM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our DRC Orange deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Oct 04, 2026, 11:22 AM UTC
We have identified instability in DRC Orange services. We have escalated this to the MMO for resolution.
- monitoring Oct 04, 2026, 01:23 PM UTC
A fix has been deployed by DRC Orange. We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 04, 2026, 03:31 PM UTC
The incident has been resolved. We apologise for the inconvenience.
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