pawaPay incident
Performance degradation affecting Nigeria Monnify services
Resolved after 1 day 12 hours, affecting Monnify :: Web Deposit and Monnify :: Payout, on October 2, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- investigating Oct 02, 2026, 11:03 AM UTC
We are experiencing degraded performance in the Nigeria Monnify services. We are investigating the issue.
- investigating Oct 02, 2026, 02:34 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Monnify Nigeria payout gateway, and an outage of the deposits gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- investigating Oct 02, 2026, 08:25 PM UTC
This is a quick update to inform you that we are seeing improvements in Monnify payout flows but are still experiencing an outage in our Monnify deposit gateway and we are closely following up on it with Monnify. We'll provide an update as soon as possible.
- investigating Oct 02, 2026, 10:26 PM UTC
Monnify has informed us of an urgent system update due to which their services are currently unavailable. They expect services to be fully restored before 07:00 UTC. We will continue to monitor the situation and provide further updates as they become available.
- investigating Oct 03, 2026, 10:03 AM UTC
This is a quick update to inform you that we are still experiencing an outage in our Monnify Nigeria deposit and payout gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- investigating Oct 03, 2026, 01:21 PM UTC
This is a quick update to inform you that we are still experiencing an outage in our Monnify Nigeria payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- investigating Oct 03, 2026, 06:50 PM UTC
Unfortunately we are still experiencing an outage in our Monnify Nigeria deposit and payout gateways. Monnify Nigeria is still working on restoring their services but have not given us an ETA for a resolution. We'll provide an update as soon as possible. Thank you for your patience.
- monitoring Oct 03, 2026, 10:31 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 03, 2026, 11:59 PM UTC
The incident has been resolved. We apologise for the inconvenience.
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