Resolved after 1 day 5 hours, affecting Vodacom :: Web Deposit and Vodacom :: Payout, on October 1, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- investigating Oct 01, 2026, 09:05 AM UTC
We are experiencing degraded performance in the DRC Vodacom services. We are investigating the issue.
- identified Oct 01, 2026, 02:14 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our DRC Vodacom deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Oct 02, 2026, 06:07 AM UTC
This is a quick update to inform you that we are still experiencing a degraded performance in our Vodacom DRC deposit payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Oct 02, 2026, 10:02 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 02, 2026, 02:14 PM UTC
The incident has been resolved. We apologise for the inconvenience.
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