pawaPay incident
Performance degradation affecting DRC Orange services
Resolved after 7 hours 15 minutes, affecting Orange :: Web Deposit and Orange :: Payout, on September 28, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- identified Sep 28, 2026, 11:30 AM UTC
We have identified instability in DRC Orange services. We have escalated this to the MMO for resolution.
- identified Sep 28, 2026, 12:46 PM UTC
This is a quick update to inform you that we are now experiencing an outage in our Orange DRC deposits but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Sep 28, 2026, 12:49 PM UTC
This is a quick update to inform you that we are now experiencing an outage in our Orange DRC deposits but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Sep 28, 2026, 04:09 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Sep 28, 2026, 06:45 PM UTC
The incident has been resolved. We apologise for the inconvenience.
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